Refund policy
Returns & Refunds
We want you to be happy with what you receive. If something isn’t right, email us at lionrocktoy@gmail.com and we’ll sort it out.
14-day returns
You have 14 days from the delivery date to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with any tags or protective film intact.
To start a return, email lionrocktoy@gmail.com with your order number and a photo of the item. Please don’t post anything back before we reply — we’ll confirm the return address for you. Items sent back without prior approval can’t be accepted.
Return shipping
Return shipping costs are paid by the buyer, and original shipping charges are non-refundable. We recommend a tracked service, as we can only refund items that reach us.
Items that can’t be returned
- Made-to-order and custom items, including cosplay costumes, helmets and props produced after your order is placed
- Items that have been worn, washed, altered, assembled or used
- Final sale and clearance items
- Gift cards
Damaged, faulty or wrong items
This one is on us, not you. If your order arrives damaged, defective, or isn’t what you ordered, email us within 14 days of delivery with photos. We’ll send a replacement or issue a full refund including shipping, and you won’t pay any return postage.
Refunds
Once your return arrives and passes inspection we’ll email you and refund your original payment method within 5 business days. Depending on your bank or card issuer it can take a further 5–10 business days to appear on your statement.
Cancellations
Need to cancel? Email us as soon as you can. We can cancel any order that hasn’t shipped yet, and for made-to-order items any order where production hasn’t started.
Contact
Lion Rock Toys · 221 Wai Yip Street, Kwun Tong, Hong Kong
Email: lionrocktoy@gmail.com