Shipping policy

Shipping

Orders ship from Hong Kong. Here is what to expect.

Free standard shipping to destinations we serve

Free shipping is applied automatically to eligible one-time purchases at checkout, with no minimum order value and no discount code required. Available delivery options depend on the product and destination.

Processing time

In-stock items are packed and dispatched within 5–7 business days.

Made-to-order items take longer. Processing times vary by item; check the product page or contact us for the current estimate before ordering. If you need something by a specific date, email us before ordering and we’ll tell you honestly whether it can be done.

Delivery time

Once dispatched, typical delivery is 7–15 business days to the US, UK, Europe and Australia. Remote areas, customs checks and peak seasons can add time. These are carrier estimates, not guarantees.

For in-stock items sent to the US, UK, Europe and Australia, allow an estimated 12–22 business days in total: 5–7 business days for processing, followed by 7–15 business days in transit. Made-to-order products have their own preparation times stated on the product page, and delivery time is additional. Calendar-day preparation estimates on product pages are different from business-day transit estimates.

Tracking

You’ll get a tracking number by email as soon as your parcel is collected. Tracking can take 2–3 days to start updating while the parcel leaves Hong Kong — that’s normal, and it doesn’t mean anything is lost.

Customs and import duties

Orders shipped outside Hong Kong may be subject to import duties or taxes set by your own country. Any such charges are the buyer’s responsibility and are not included in the price you pay us.

Wrong address, or a parcel that hasn’t moved

Please double-check your shipping address at checkout — we can only change it before dispatch. If tracking hasn’t updated for more than 10 business days, email us and we’ll chase the carrier and make it right.

Contact

Lionrocktoys (Lion Rock Toys)
Rm 15, Blk D, 11/F, Mai Tak Industrial Building
221 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

Email: lionrocktoy@gmail.com
Phone: +852 9717 2844